Even sizes ordered by mistake will not be eligible for refunds from RaptorFit
In this case, we recommend that you pay attention to the size guide on each product page.
Exception for customers residing in Brazil who must contact our Customer Service and express the willingness to return the item within 7 consecutive days of receipt, providing a photo of the item. The withdrawal request will be subject to an evaluation to verify if the product has been used or destroyed, even partial. In these cases the refund will not be possible.
To be eligible for a return, your item must be in the same condition you received it with tags and in its original packaging. The opening of the package by the buyer for inspection or testing to verify the quality and functioning of the product is reasonable and does not affect the integrity of the product. If any use of a product by the purchaser results in a significant devaluation, the returned product will be deemed to be defective and not in line with the integrity standard.
You can also fill out our contact form by clicking here.
If the courier is unable to deliver the items due to the wrong address or if the package has not been claimed by the customer, it will be returned to the default return address.
In this case, RaptorFit will promptly notify the customer that the order has been returned by the courier and the reason why it was returned. In most cases, orders are returned because customers provide an incorrect, incomplete or illegible address.
It is advisable to be careful and check carefully if the address is correct.
- DAMAGED AND INCORRECTLY LABELED ITEMS
At RaptorFit, we pride ourselves on unmatched product quality. That's why all our orders go through a three step quality check before they are shipped. However, if a damaged or incorrectly labeled item was accidentally let through our quality control or was damaged in shipping, we take full responsibility and provide a free replacement
In this case, please send us a detailed description of the problem and add quality photos where we can see the problem at firstname.lastname@example.org. We will be happy to help you and send the product back for you.
In this case, it will be our care to understand the motivation.
In some cases the package may be blocked at some point during delivery, in this case it is preferable to wait a few more days. If your package does not arrive within 4 weeks of the estimated date please let us know at email@example.com
In other cases, the shipping address may be incorrect. It will be our pleasure to ask for confirmation of the accuracy of the address.
- If the address is correct and your package has not yet arrived, we recommend that you contact the local post office to see if your order is present. You can also check in with your neighbors to ask if they might have seen your package.
If the package does not arrive we will provide a full refund.
- If the address was incorrect, the package will be sent back to the return address and we will contact you for an updated address when we receive the returned package.
If we do not receive the package, you will need to submit a new order to replace the original. Please note that you will be responsible for shipping costs, so please let us know how you wish to proceed.
If the tracking of the shipment indicates that it has been delivered, but you have not received it, RaptorFit will not cover the cost of returning or refunding the order.
Sometimes packages can be left in an unexpected location at the customer's address, so it's worth checking.
Notification for EU consumers: pursuant to Article 16 (c) and (e) of Directive 2011/83 / EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal does not can be expected:
- the supply of goods made to the consumer's specification or clearly personalized;
- sealed goods which have been opened after delivery and therefore not suitable for return for reasons of health protection or hygiene,
RaptorFit reserves the right to refuse returns in its sole discretion.
WHAT IS NOT REFUNDABLE?
- Sizes ordered by mistake will NOT be eligible for refunds from RaptorFit
- Underwear cannot be returned for hygienic reasons.
- Face masks cannot be returned or refunded once the package has been opened for health protection reasons.
- Socks can be returned if they are sealed in their original packaging.
We only offer refunds on the original payment method used to place the order.
Unfortunately, we cannot accept returns of items on sale or gift certificates.