ORDERS

HOW DO I TRACK MY ORDER?

You will receive a tracking link by email when your order is shipped. If you have any questions about tracking or shipping, please email us at info@raptor-fit.com

 

I HAVE RECEIVED A WRONG / DAMAGED PRODUCT, WHAT SHOULD I DO?

We are very sorry if the product you ordered has arrived damaged. To help us resolve this issue for you quickly, please email us at info@raptor-fit.com within a few weeks with photos of the damaged product, order number and any other details you may have on your order.

We will get back to you as soon as possible with a resolution!

 

I WANT TO CHANGE MY ORDER

We are unable to make any changes to your order once you have hit the "submit order" button, this includes the following:

Change of article or size

Delivery / billing address

Adding items to your order

Shipping method

If you enter the wrong address at checkout, we cannot be held responsible and unable to refund / replace this order.

 

YOU SENT ME THE WRONG ITEM

In the unlikely event that you have received the wrong item, please contact us immediately with the following information to make sure we can resolve the issue quickly and efficiently:

Your order number

The name of the item you did not receive

The name of the item you received in its place

A clear photograph of the item you received, including the logo

Once we have received the above information, our customer support team will resolve it asap!

You may be asked to return the wrong item to us via our returns process.

 

I am missing an item from my order

In the unlikely event that an item is missing from your order, please contact us immediately with the following information to make sure we can resolve the issue quickly and efficiently:

Your order number

The name of the item you did not receive

 

Once we have received the above information, our customer support team will resolve it asap!

 

OTHER QUESTIONS?

Please contact our support team here www.raptor-fit.com/contact