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Our turnaround times may be longer than usual and may continue to increase until things return to normal. We are seeing delays in our supply chain, including distributors and couriers, as the entire industry is grappling with challenges. We will make sure to notify you of any significant delays using the email address you enter at checkout.
RaptorFit is operating as safely as possible, giving it our all to operate at the highest possible standards. We observe and comply with all national regulations in order to hinder the spread of Covid-19 The health and safety of our customers comes first.
For all products in the collection, it is recommended to check delivery times and shipping rates on the appropriate delivery time link on each product page. Orders will be processed within 24 hours of ordering and will be shipped within 5 days per processing day.
We offer free standard shipping on all orders and across all our shipping zones. For all other areas not covered there may be additional costs. More information see shipping policy
An additional customs and tax tax may apply to international orders. This fee is not under our control and is evaluated by the local customs office. Customs policies vary greatly for each country, so check directly with your local customs office to see if they apply duties and taxes to your purchases.
Before you get in touch with us, please help us by doing the following:
Check the shipping confirmation email for any errors in the delivery address
Ask your local post office if they have your package Stop by your neighbors in case the courier left the package with them If the shipping address was correct and the package was not left at the post office or your neighbor , contact us at email@example.com indicating your order number. More information see shipping policy
After the order is shipped, you will receive an email confirming the shipment with a shipping tracking link. Sometimes it is necessary to wait a few days immediately after shipment before being able to see the real position of the order.
We offer free returns on all products in the collection and you have 15 days (in addition to the timely delivery date) to decide if you want to keep or return the item for any reason as long as they are unused, unwashed and in their original condition complete with original packaging , tags, etc.
Not all countries have free returns. Currently, supported countries include the continental territories of the United States, Canada, Australia, United Kingdom, France, Spain, Germany, Russia, South Korea, Saudi Arabia, United Arab Emirates, Italy, the Netherlands, Poland, Brazil and Israel. .
Refunds are only offered to customers who receive the wrong or damaged items. If this happens, please contact us at firstname.lastname@example.org with photos of the damaged / wrong items and we will solve the problem.
Yes except for the following cases:Supply of goods or services whose price depends on fluctuations in the financial market which cannot be controlled by the seller and which may occur during the withdrawal period.
The supply of goods made to the buyer's specification or otherwise clearly personalized.
The supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and have been opened after delivery.
We are very sorry if the product you ordered has arrived damaged. To help us solve this problem for you quickly, send us an email at email@example.com or fill out the contact form that you will find in the contact us section within 15 days after the end of the request procedure with photos of the damaged product, order number and any other details you may have on your order. We will get back to you as soon as possible with a resolution!
We are unable to make any changes to your order once you have hit the "submit order" button, this includes the following:
Change of article or size Delivery / billing address
Adding items to your order
If you enter the wrong address at checkout, we cannot be held responsible and unable to refund / replace this order.
If you place an order with more products you could receive it in different days because they could be shipped from different warehouses and closer to the destination city depending on the type of product in order to speed up delivery times.
In the unlikely event that you have received the wrong item, please contact us immediately with the following information to make sure we can resolve the issue quickly and efficiently:
Your order number
The name of the item you did not receive
The name of the item you received in its place
A clear photograph of the item you received, including the logo
Once we have received the above information, our customer support team will resolve it asap! You may be asked to return the wrong item to us via our returns process.
In the unlikely event that an item is missing from your order, please contact us immediately with the following information to make sure we can resolve the issue quickly and efficiently:
Your order number
The name of the item you did not receive
Once we have received the above information, our customer support team will resolve it asap!
You can purchase a Gift Card via the accessories page on the RaptorFit website. Gift vouchers are not physically shipped, you will receive a confirmation email containing the unique gift voucher code that you will need to enter at checkout.
The validity of our Gift Card depends on where you are in the world, see our Website Terms and Conditions for more information.
Place the order using your details (name and e-mail address) and forward the Gift Card.
Alternatively, you can print the code and give it to them like this.
There are no particular requirements to be able to enter the world of RaptorFit athletes because each shows unique qualities or skills! The peculiarity is not to have a wonderful body but to positively influence others. We are always looking for new talents.
Follow us on social media, tag us in your posts and make sure you show the RaptorFit brand
We are partnering with some platforms that offer discounts to particular categories such as students or war veterans.
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